shipping FAQ

When will I receive my order?

We aim to shop as quickly as possible! Orders are usually dispatched the following business day. During sales, collection launches, and the holiday season, please anticipate delivery within 3-5 business days.

What if my package does not arrive?

The August People bears no responsibility for lost or stolen packages. Once a package is in transit, our liability ends. In case of loss or theft, we recommend contacting your local post office with the tracking number to aid in locating the package. If theft is suspected, please notify local law enforcement and report the incident.

How do I track my order?

Once your order is processed, expect to receive an email confirming shipment and providing tracking details. You can utilize the tracking number to monitor your delivery status. Please note that the tracking information accessible to The August People is identical to what you have access to.

How long does a first class international package take to deliver?

For international shipping, we generally utilize UPS or USPS. At checkout, you have the option to select your preferred shipping service. Please anticipate international deliveries to arrive within 7-21 business days.